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Frequent Questions About The Telephone Consumer Protection Act (TCPA)

Robocalls, telemarketers and spam texts are more than just a nuisance. In some cases, they may be illegal.

Federal law – specifically, the Telephone Consumer Protection Act (TCPA) –  place limits on when and how marketers can contact you. When they violate this law, they can be held responsible. Our attorneys at Schmierer Law Group help consumers pursue compensation for violations of their rights under the TCPA.

Below are answers to some common question about the TCPA. For guidance on your specific situation, please contact our lawyers. We can advise your of your rights and options under the law. Our attorneys are passionate about standing up for consumer privacy rights and holding marketers accountable.

What rights do I have under the TCPA?

The TCPA prohibits marketers from robocalling or texting you without your permission. It also requires them to give you a way to opt out of communications. If you opt out, they must respect your preference and stop contacting you.

The Federal Trade Commission maintains a National Do Not Call Registry. Even if your name and number(s) are on that list, you may still get calls from scammers who ignore the registry or legitimate businesses if you’ve given them permission to contact you.

I keep getting robocalls or spam texts. What should I do?

Keep evidence of your request for them to stop contacting you – including the date and manner of your opt-out request. If they keep contacting you, save the texts and phone call information so you have documentation should you pursue a legal claim. In the case of phone calls, try to find out the name of the company that is calling you. Ask to speak to a manager or someone who can provide that information.

What if I keep getting calls and texts from debt collectors?

Another federal law – the Fair Debt Collection Practices Act (FDCPA) – places limits on when and how debt collectors can contact you. If they have violated your rights, you may have a separate claim for compensation under the FDCPA.

Talk about your rights today

For more information about your rights under the TCPA or to find out if you have a claim for compensation, send us an email or call 888-811-8799. We are based in Mount Laurel, New Jersey, and represent consumers throughout New Jersey, California and New York.